Thank you for shopping with Walbridge. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our shipping policy below before placing your order.
Order Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak shopping seasons or promotional events, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.
Estimated Delivery Time
Estimated delivery times are as follows:
United Kingdom: 3–7 business days
Europe: 5–10 business days
United States & Canada: 7–12 business days
Australia & New Zealand: 7–15 business days
Other International Destinations: 7–20 business days
Please note that these delivery times are estimates and may vary depending on the destination, customs procedures, weather conditions, or carrier delays.
Shipping Fees
Shipping charges are calculated at checkout based on the destination, shipping method selected, and order value.
Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
When available, tracking information will be sent to your email after your order has been dispatched.
If you have not received tracking details within a reasonable time after shipment, please contact our customer support team.
Customs and Import Duties
For international orders, customs duties, import taxes, and other applicable fees may be charged by your local customs authority.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.
Delivery Delays
While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
Customs inspections
Severe weather
Transportation disruptions
Public holidays
Carrier operational delays
We appreciate your patience and understanding should such delays arise.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Walbridge is not responsible for delays or additional costs resulting from incorrect or incomplete shipping addresses provided by the customer.
If you notice an error in your shipping address, please contact us immediately. We will do our best to update the information before your order is shipped.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our customer support team as soon as possible.
We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our policies.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
