At Walbridge, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are happy to assist you with returns or exchanges in accordance with the policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
Be unused, unworn, and unwashed.
Be in their original condition.
Include all original tags and packaging.
Not show signs of wear, damage, or alteration.
Be accompanied by proof of purchase or your order number.
Items that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Gift cards
Final sale or clearance items
Personalized or custom-made products
Items marked as non-returnable on the product page
Products that have been worn, washed, or altered
Exchanges
If you would like to exchange an item for a different size or color, please contact our customer support team before returning your order.
Exchanges are subject to product availability. If the requested replacement is unavailable, you may choose a refund or another eligible product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue promptly, please include:
Your order number
A description of the issue
Clear photos of the item and packaging
Once your request has been reviewed, we will arrange a replacement, exchange, or refund as appropriate.
Return Process
Contact our customer support team to request a return authorization.
Provide your order number and the reason for your return.
Follow the return instructions provided by our support team.
Carefully package the item and return it using the recommended shipping method.
Once the returned item has been received and inspected, we will notify you of the outcome.
Refunds
After your returned item has been inspected and approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider or financial institution.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Return Shipping
If the return is due to customer preference, such as ordering the wrong size, color, or changing your mind, the customer is responsible for return shipping costs.
If the return is caused by our error, including damaged, defective, or incorrect items, we will cover the reasonable return shipping costs where applicable.
Contact Us
If you have any questions regarding returns or exchanges, please contact us.
